CHCETE ZBOŽÍ VRÁTIT?
Nepoužité zboží dobře zabalte, přiložte fakturu (dodací list), kde napište číslo účtu pro navrácení peněz nebo můžete vyplnit přiložený vzorový formulář pro odstoupení od smlouvy.
Balíček zašlete do 14 dnů v původním obalu na adresu :
Rock Point a.s. - E-SHOP
Pod Kyjovem 351/24
322 00 Plzeň 7-Radčice
Zboží lze vrátit také na jakoukoliv prodejnu Hannah, Rock Point nebo KEEN Concept Store , kde vám vystaví doklad o převzetí nebo můžete použít přiložený vzorový formulář pro odstoupení od smlouvy.
Dle Vašeho čísla zásilky, které máte na podacím lístku, zjistíte, zda jsme zboží převzali. Neinformujeme zákazníky o převzetí balíčku na sklad. Informaci o zpracování obdržíte formou emailu s přiloženým dobropisem dle zákonné lhůty nejpozději do 14 dnů.
CHCETE ZBOŽÍ VYMĚNIT?
Přes e-shop výměnu zboží zatím neumíme, takže ho je potřeba vrátit - viz. vrácení zboží . Můžete si vytvořit novou objednávku.
Vyměnit zboží můžete na jakékoliv prodejně Hananh , Rock Point a KEEN Concept Store za zboží ve stejné nebo vyšší hodnotě.
JAK ZÍSKÁTE SVÉ PENÍZE ZPĚT?
Peníze Vám budou vráceny zpět převodem na Váš účet nebo při platbě kartou zpět na účet, ze kterého byla platba uhrazena, a to nejpozději do 14 dnů po přijetí zbož í.
CHCETE ZBOŽÍ REKLAMOVAT?
Čisté zboží dobře zabalte, přiložte fakturu (dodací list), kde napište stručný popis vady a Vámi upřednostňovaný způsob vyřešení reklamace a zašlete na adresu :
Rock Point a.s. - E-SHOP REKLAMACE
Pod Kyjovem 351/24
322 00 Plzeň 7-Radčice
Reklamované zboží můžete vrátit také na jakoukoliv prodejnu Hannah, Rock Point nebo KEEN Concept Store , kde s Vámi bude sepsán reklamační protokol.
Podrobnější informace najdete v našich obchodních podmínkách a reklamačním řádu .
Pokud potřebujete přesto poradit, kontaktujte naši zákaznickou linku .
novinky e-mailem, Buďte první, kdo se to dozví
Doprava
Provozní doba:
Pondělí - Pátek
8:00 - 16:30h
Už jen 1499 Kč a dopravu máte zdarma!
[]
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